92pk Privacy Policy –
Your Data, Handled with Care

92pk operates the online betting and casino platform accessible at https://92pk.im (the "Platform"). For the purposes of this Privacy Policy, "92pk", "we", "us", and "our" all refer to the operator of the 92pk platform. This Privacy Policy applies to all data processing activities carried out in connection with the 92pk platform, including registration, account use, deposits, withdrawals, betting, gaming, and any communications between you and our support team.

This Policy is intended for players based in Pakistan and is written in line with applicable data protection principles. By registering an account on 92pk, you acknowledge that you have read this Privacy Policy and understand how your data is handled. This Policy should be read alongside our Terms and Conditions.

For any questions about how 92pk handles your data, the best starting point is our support team at support@92pk.im. We respond to data-related queries within 5 business days.

92pk collects personal data through several channels: directly from you when you register or interact with the platform, automatically when you use the platform, and from third-party verification and payment providers where required. The following table summarises what we collect and why:

We do not collect sensitive categories of data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health information unless specifically required by law and only with your explicit consent.

92pk uses the data we collect for specific, legitimate purposes. We do not use your data for purposes that are unrelated to operating the platform or fulfilling legal obligations. Our primary uses are:

• Account registration and management: To create and maintain your 92pk account, verify your identity, and enable you to deposit, bet, and withdraw funds.
• Processing transactions: To process deposits and withdrawals via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, and card payments in PKR, and to maintain accurate financial records.
• Platform operation: To deliver the sports betting, casino, crash games, poker, and other products available on 92pk, including live in-play features that require real-time data processing.
• Security and fraud prevention: To detect, investigate, and prevent fraudulent activity, money laundering, multiple account creation, bonus abuse, and other conduct prohibited by our Terms and Conditions.
• Responsible gaming: To monitor betting patterns for indicators of problem gambling and to administer self-imposed limits, self-exclusion requests, and other responsible gaming tools.
• Customer support: To respond to your queries, resolve disputes, and communicate with you about your account or platform changes.
• Legal compliance: To comply with applicable anti-money laundering obligations, age verification requirements, and any other legal or regulatory duty that applies to 92pk's operations.
• Platform improvement: To analyse usage patterns and technical performance data for the purpose of fixing bugs, improving features, and ensuring the platform functions reliably for Pakistani players.

Each processing activity at 92pk is carried out on one of the following legal bases:

• Contract performance: Processing required to create and operate your account, process bets, and settle winnings – all of which are necessary to deliver the service you signed up for.
• Legal obligation: Processing required to comply with anti-money laundering laws, age verification duties, financial record-keeping obligations, and responses to lawful authority requests.
• Legitimate interests: Processing for fraud prevention, security monitoring, platform improvement, and responsible gaming monitoring – in each case balanced against your privacy interests, with technical and organisational protections in place.
• Consent: Processing for optional features such as marketing emails and push notifications. You can withdraw your consent at any time through your account settings or by contacting support.

Where we rely on legitimate interests as the basis for processing, we carry out a balancing assessment to confirm that our interests do not override your fundamental privacy rights. You may request details of these assessments by contacting support@92pk.im.

92pk does not sell your personal data. We share data with third parties only where it is necessary to operate the platform or comply with legal requirements. The categories of third parties we work with are as follows:

• Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, bank transfer processors, and card networks (Visa / Mastercard) receive the minimum data needed to process your transactions. These parties have their own privacy policies and are independently regulated.
• Identity verification providers: Where we are required to verify your identity before processing a withdrawal, we may share your identity documents with a certified KYC (Know Your Customer) verification provider. This data is used solely for verification and is not retained by the provider beyond their stated retention period.
• Game providers: Live casino and slot game providers such as Evolution Gaming and Pragmatic Play receive your player session data to operate the games you play. These providers are certified and operate under their own data protection frameworks.
• Security and fraud prevention services: Technical data including IP addresses and device fingerprints may be shared with fraud detection services to identify and prevent account abuse.
• Regulatory and law enforcement authorities: Where required by law, we will provide your data to relevant authorities. We will notify you where legally permitted to do so.

All third-party data processors used by 92pk are bound by data processing agreements that require them to handle your data only for the purposes specified by 92pk and to maintain appropriate security standards.

92pk takes a deliberately minimal approach to payment data. When you make a deposit or withdrawal using Easypaisa, JazzCash, NayaPay, SadaPay, bank transfer, or a Visa/Mastercard, the transaction is handled by the relevant payment processor. 92pk receives a transaction confirmation and a payment method reference but does not store your full mobile wallet PIN, card number, bank account number, or other raw payment credentials on its own servers.

For the purposes of regulatory compliance and anti-money laundering obligations, 92pk maintains records of all transaction amounts, dates, and payment method types associated with your account. These records are retained for the period required by applicable law.

The "same method withdrawal" rule – which requires withdrawals to be sent back to the same payment method used for your most recent deposit – exists specifically as an anti-money laundering control and is a standard practice in the industry. This rule is not discretionary.

92pk uses cookies and similar technologies to operate the platform, remember your preferences, and analyse how the platform is used. Cookies are small text files stored on your device. They do not contain executable code and cannot access other data on your device.

The types of cookies used on 92pk are:

• Essential cookies are required for the platform to function. They manage your login session, remember your betting slip, and ensure secure page transitions. These cannot be disabled without breaking core functionality.
• Session cookies are temporary and are deleted when you close your browser. They maintain your logged-in state during a session.
• Analytics cookies help us understand how players navigate the platform – which pages are visited most, where errors occur, and how performance can be improved. This data is aggregated and not used to identify individuals.
• Preference cookies remember your settings such as odds format (decimal, fractional, or American) and language preference.
• Security cookies help detect and prevent bot traffic, CSRF attacks, and session hijacking.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not significantly affect your ability to use 92pk, though some preference features may reset between sessions.

92pk retains your personal data for as long as your account is active and for a period afterwards as required by applicable law and legitimate business need. The following general retention principles apply:

• Account data is retained for the duration of your active account and for a minimum of 5 years after account closure to comply with anti-money laundering and financial record-keeping obligations.
• Transaction records including all deposit and withdrawal history are retained for a minimum of 7 years in line with financial compliance requirements.
• Identity verification documents are retained for the period required by KYC regulations applicable to the platform, typically 5 years from the date of verification.
• Technical and session data is retained for 12 months and then aggregated or deleted.
• Support communications are retained for 3 years from the date of the last communication in a thread.
• Marketing preferences and opt-in records are retained for the duration of your account and for 2 years following any opt-out to demonstrate compliance.

When retention periods expire, data is securely deleted or anonymised so that it can no longer be linked to an individual. You may request early deletion of data where there is no overriding legal or regulatory reason to retain it – see Section 10 for your rights.

92pk implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• All data in transit between your device and 92pk is encrypted using TLS 1.2 or higher
• Passwords are stored as salted cryptographic hashes – plain text passwords are never stored
• Payment credentials are handled exclusively through certified payment processors with PCI-DSS compliance
• Access to production systems and player data is restricted to authorised personnel only, with role-based access controls and audit logging
• Regular security testing including penetration testing and vulnerability scanning
• Two-factor authentication is available for player accounts and is mandatory for internal staff accounts
• Database encryption at rest for all tables containing personal or financial data

No security system is completely impenetrable. If you have reason to believe your 92pk account has been compromised, change your password immediately and contact support at support@92pk.im. We will suspend the account pending investigation to prevent unauthorised withdrawals.

As a 92pk player, you have the following rights in relation to your personal data. All requests should be sent to support@92pk.im and will be acknowledged within 5 business days:

92pk is strictly an adults-only platform. No person under the age of 18 is permitted to register or use the platform under any circumstances. 92pk does not knowingly collect personal data from children under 18. If we discover that a player is under 18, the account will be closed immediately and any funds will be returned to the verified source.

If you believe a person under 18 has created a 92pk account, please contact us immediately at support@92pk.im. We take underage gambling seriously and act on all reports immediately.

Age verification is conducted as part of the withdrawal verification process and may be triggered earlier based on account activity patterns. Documents requested include a valid Pakistani CNIC (which confirms age) or B-Form with parental CNIC for players who do not yet hold a CNIC.

92pk may send you promotional messages about platform updates, new games, bonus offers, and special promotions. These messages are sent only if you have explicitly opted in to marketing communications during registration or through your account settings.

You can opt out of marketing communications at any time by:

• Updating your notification preferences in your 92pk account settings
• Clicking the unsubscribe link included in any promotional email
• Contacting support at support@92pk.im with a request to be removed from marketing lists

Opting out of marketing communications will not affect transactional messages – you will still receive notifications about account activity, deposit confirmations, withdrawal updates, and security alerts regardless of your marketing preferences. These are operational communications, not marketing.

The 92pk platform does not contain links to external third-party websites in its main navigation or policy pages. However, where the platform integrates third-party game providers or payment processors, those services operate under their own privacy policies and terms of service.

92pk is not responsible for the privacy practices of third-party game providers or payment processors. Before using any integrated service, you should review the relevant provider's own privacy documentation. If you have concerns about how a specific provider handles your data, please contact 92pk support and we will provide the relevant provider's contact details.

92pk may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or the services we offer. When material changes are made, we will notify registered players by email or via a prominent notice on the 92pk platform at least 7 days before the changes take effect.

The current version of this Privacy Policy will always be available on this page with the effective date displayed at the top. Continued use of your 92pk account after the effective date of any update constitutes your acknowledgement of the revised Policy.

If you disagree with any material change, you may close your account and request deletion of your data (subject to legal retention requirements) before the effective date of the change. Contact support@92pk.im to initiate this process.

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a concern about how 92pk has handled your personal information, please get in touch:

• Email: support@92pk.im
• Live Chat: Available 24/7 via the chat icon on the 92pk website
• Response Time: Privacy-related queries are responded to within 5 business days. Urgent security matters are handled within 24 hours.

When submitting a data rights request, please include your registered mobile number and a brief description of your request. This helps us locate your account records and respond accurately. We will verify your identity before processing any access, rectification, or deletion request to ensure we are only sharing or modifying data for the genuine account holder.